"Excellent!"

About: The James Cook University Hospital

What I liked

I was admitted to A&E last week with severe stomach pains. The care I recieved was nothing short of outstanding from all involved. I was seen quickly and given pain relief before being seen by the doctor. I have nothing but the highest praise for the doctor who very quickly got to the bottom of what was causing the pain, and got tests done immediately. The department was clearly busy but the doctor gave me her full attention and kept me updated with progress throughout the evening until I was taken to the ward. Never once was she too busy to answer my questions. Her manner made us all feel very reassured and relaxed, she was efficient and professional but very personable, and we instantly knew we could trust her with taking care of my health. The nurses, porters, reception and xray staff were also excellent, and together what may have been a very stressful experience was made much easier. I am now home and recovering well, so I send my sincere thanks to all who took care of me during my time in hospital.

What could be improved

Nothing.

Anything else?

My sincere thanks to all who took care of me in A&E. You do an excellent job under extreme pressure and you should be very proud of the world class service that you provide.

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Responses

Response from The James Cook University Hospital

South Tees Hospitals NHS Foundation Trust did not receive your concerns due to technical difficulties. Thank you for your kind words regarding your visit to the Accident & Emergency Department. If you would like to discuss your feedback further, please contact the Patient Relations Department (PALS) on 01642 854807. Thank you