"Great hospital, Great Staff, Poor management and..."

What I liked

Excellent caring staff

What could be improved

The experience everytime my family and I walked towards the main entrance or passed the statue of Sir William Harvey.

Anything else?

I find it totally unacceptable that the Trust fail to enforce their zero tolerance towards people with an addiction to nicotine! This is a great hospital whos image, reputation and standards are marred on a daily basis by the filthy disrespectful pond life who provide visitors and patients with 'passive doorway cancer' on a daily basis. Please enforce the smoking ban in all areas including grounds as vigilantly as you enforce the parking rules and the hospital will look and feel like an establishment which cares and is a place were health will improve, unlike the current depression which is felt every time we arrive.