"Doctor was insulting and not interested."

About: North Manchester General Hospital

What I liked

Reception staff very friendly and helpful

What could be improved

I visited the hospital due to me having a very painful foot, injury caused in the gym I think, The pain had got worse over the corse of a week so I decided to visit A&E. The Doctor was nothing short of rude too me, I am a 27 year old male before I had even got my shoes off they were asking about how often I go out to drink, how often I drink and had the nerve to suggest I binge drink, I have never been more offended, I said to the doctor that it had nothing to do with my injury. They asked me to take of my shows, failed to examine me properly, said it was just a sprain and sent me on my way.

The injury aside, I have never felt so insulted, Made me feel like I was wasting their time and I feel this was because of the way I looked maybe, I just threw on some jogger bottoms and a t-shirt and they make all sorts of asumptions about me.

They are a total disgrace.

Story from NHS Choices

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Response from North Manchester General Hospital

Thank you for your comments regarding your visit to the Accident and Emergency department at North Manchester General Hospital.

We are sorry to hear you were not happy with the treatment and service we provided. If you would like to carry out an investigation into this matter, could you please contact the Patient Advice Liaison Service (PALS) on 0161 604 5897 and provide more details so we can make further enquiries.

We will also forward your feedback to the department manager.