"Thoroughly depressing and frustrating."

About: Solihull Hospital

What I liked

Ward 17 provides a good standard of care most of the time. Ward 18 is quite a different story. Patient in for 5 days without consultant review. Condescending and arrogant Doctor. Staff seem unable to think outside the box. Patient left without being able to feed/drink by themselves. Transferred beds and somebody else wearing patient's dressing gown, which was wet and had to be washed, not to mention other missing items not recovered. This was in same ward. There seems to be no effort to read patient notes when shift changes. Staff seem surprised to hear that patient cannot feed themselves. Patient now severely dehydrated and depressed which is not surprising. Family feel that, unless they can discharge the patient, the outcome will be terminal. Having dealt with many wards in many hospitals this is the worst experience. Any attempt to discuss patient's well being are met with defensive attitude. The feeling of utter helplessness in the face of staff attitudes is not what we need when serious illness occurs.

What could be improved

On Ward 18, most things must be improved. Other people complaining re same attitudes and lack of care.

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Responses

Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust We are preparing to make a change

Dear Anonymous

Thank you for taking the time to share your feedback with us and we are sorry to hear of the problems encountered by your relative on Ward 18. I will ensure your feedback is shared with the Senior Sister for the ward. If you would like to discuss your issues further please contact our Patient Services Team on 0121 424 0808.

Regards

Catherine Williams

Patient Engagement Department

Response from Solihull Hospital

Thank you for taking the time to share your feedback with us and we are sorry to hear of the problems encountered by your relative on Ward 18. I will ensure your feedback is shared with the Senior Sister for the ward. If you would like to discuss your issues further please contact our Patient Services Team on 0121 424 0808.

Regards

Catherine Williams

Patient Engagement Department

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