"Terrible. Very frustrating and upsetting."
Posted by Anonymous
What could be improved
When I asked if I had to wait much longer to go into MIU (I had already been waiting very patiently for 2 and a half hours despite feeling this was unacceptable). I was then told it wasn't that long, only over an hour. The nurse continued to argue with me, repeatedly saying it wasn't that long at all instead of apologising and explaining that they had to see to an emergency. There was no communication whatsoever about an emergency, or no consideration that I had a baby with me who had been getting restless. The nurse then said she had witnesses, was very unnecessarily defensive and argumentative. I felt I was driven out in order for the waiting time to be cut as the conversation was going nowhere. She said she was just about to call me, and instead should've taken me in and get on with the job she is paid to do, rather than keep arguing with me. I had my very young son with me and needed to see to him as he was getting increasingly distressed. I then had to go back later to the hospital to re book myself in and wait another hour. I was told it was my choice earlier to leave. It wasn't a choice, it was a need to see to my son.
I have been to this hospital before and its always up until now been a pleasant experience. Until now. I should have gone to Medway but it is a lot further away.