"uncared for"

About: Queen Alexandra Hospital

What I liked

high care brillent care and staff where caring and looked after patients well

What could be improved

E2 staff where rude unhelpful didnt comunicate with each other. No one seemed to know what they was meant to be doing. rang buzzer took staff 45 mins to an hour to respond no matter how many times you pressed your buzzer. And for patients who are bedbound and need bed pans thats not very good. If you have been put on a certain tyoe of diet and they have no food on the menu for you then your dinner is yogurt and custard. often medication notes get taken by pharmacy which means you are left with ou pain relief for sometimes hours until charts are returned

Anything else?

would not want to have any kind of treatment again at this hospital

Story from NHS Choices

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Response from Queen Alexandra Hospital

I am sorry that you did not experience the standard of care that you should expect from us. I have shared your concerns with the Matron for the area and she also offers her apologies. We want to learn from all of our feedback from patients and would be pleased to discuss these issues with you further. If you would like to do this please contact our PALS service:

Telephone us on: Freephone 0800 917 6039

Email us on: PALS@porthosp.nhs.uk

Write to us at:


Portsmouth Hospitals NHS Trust

Patient Liasion and Advice Service

Health Information Office

Queen Alexandra Hospital

Southwick Hill Road

Cosham, Portsmouth


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