About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
My 3 month old grandson has a cough that has worsened over the last 24 hours to the point he could not catch his breath and was struggling to feed. I went with him and his parents to the A&E dept at 10pm. We were told there was a 2 hour wait in the childrens dept. After 2 hours the baby was getting distressed so I asked how much longer we would have to wait, I was told there were 2 other children in front of us. Not long after that dept closed and i was told we were now in the general queue. By now there were so many drunks coming in with various cuts which were no doubt self inflicted from the drink. After 3.5 hours of sitting listening to foul language and belching and shouting I asked again how much longer my poorly grandson would have to wait. I was then told at least another 3 hours or more. I was so angry that we walked out. I understand that injuries and illnesses are prioritised but surely a sick baby who through no-fault of his own should be seen before idiots who have been drinking and seemed to think they were still in a pub and were demanding to be seen next and astoundingly they were called through. I was polite to the receptionist but it seemed that because I was polite and courteous it was ok to put the baby further down the list. I was disgusted to be quite frank, I pay my taxes and national insurance it seems for drunks to be treated with more compassion than a 14 week old baby. It then cost me £5.40 for the ordeal to get off the car park.