"I am so grateful that my mum chose to come to..."
About: Solihull Hospital Solihull Hospital Solihull B91 2JL
What I liked
My mother was treated with real dignity by a highly professional team who saw her as an individual and treated her as such. She was given access to all the medical care necessary in a timely manner and was involved in all the key decisions taken.
We never felt rushed or pushed into making decisions at anything other than our own pace.
The staff listened whenever we raised concerns and acted accordingly.
What could be improved
The outcome but that was not the fault of my mum's care
At what was a really difficult time, the staff's sensitivity made a terrible experience more bearable.