"Excellent doctors and a good first impression of..."

About: Frenchay Hospital

What I liked

The doctors who I saw at my first outpatients appointment were very knowledgeable and informative and helped me and my partner to understand more about my condition and clearly explained medical jargon, which I had not experienced with my more local hospital. However, the Bristol doctors are specialists in their field and it really showed. I felt that they listened to my concerns and have outlined a good plan that will help me to recover.

What could be improved

When I arrived the reception was unmanned. I had a 1.30pm appointment and was concerned that I was in the wrong area of the hospital. Can I suggest that a sign be placed in the reception window stating that the reception was for x-clinics for Drs Y and that the reception was unmanned during lunch and the receptionist will return at z time. This would have help reassure me.

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Responses

Response from Frenchay Hospital

Dear TauntonGal - I am please that you had such a positive experience when you visited Frenchay and that the professionalism of the staff gave you confidence in the service. Thank you for taking the time and trouble to post your views.

I have passed on your comments about the staff and suggestions for improvements to the areas concerned so they can consider implementing the changes.

Kind Regards – Steve Sykes

Advice and Complaints Team

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