"Doctor I saw difficult to understand"

About: Sentinel Healthcare Southwest Community Interest Company

(as the patient),

I was not overly impressed with the service at the hospital. The foreign doctor who saw me was not very easy to understand and although the complaint was eventually cured they could give no reason for it and has since returned and have now to go through the whole experience again. So not a very good outcome.

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Responses

Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC

We are sorry to hear of your experience. It is very important for patients to share their experiences in order for organisations to learn from experiences where the service fell short of patient expectation.

We would be more than happy to investigate this matter further for you, if you would like us to. In order for us to do this we would need details of your NHS Numbers, you can email us this information to ply-pct.Sentinel@nhs.net. This is a secure mailbox address and your email will only ever be read by a member of the Sentinel team.

Please do let us know if we can be of any further assitance,

Best Wishes,

The Sentinel Team.

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