"Orthopaedic appointments are a shambles"

About: Royal Free Hospital

What could be improved

I had an appointment as an out patient in the Orthopaedic Department for arthritis in the knees . On the notice board it first of all said one and a half hour delay which then changed to 2 hour delay . It also referred to a fracture clinic although I did not have a fracture .

Therefore why are Arthritis patients bunched up with Fracture patients ,

the latter having priority and been seen ;

whilst the more elderly arthritis patients are ignored and kept waiting for hours .

This is a totally inhumane situation .

Shame on the royal free

This was a hot day in a stuffy room with no windows or air .

One patient was complaining that he had been there over 3 hours since the morning .

After waiting for 2 hours I asked a nurse how many patients were in front of me and I was eventually told 10 . Therefore I was forced to leave and ask for an alternative appointment .

Patients were not treated fairly , one nurse was showing great concern to one patient who was shown in quickly .

Some patients were seen within about half an hour by the doctor .

Whilst many others were ignored and forgotten about .

I consider it was an absolute shambles showing no consideration or care for patients and for their time .

Many would have been hungry and thirsty ; who had been waiting for a morning appointment and it was now late afternoon .

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Responses

Response from Royal Free Hospital

Thank you for taking the time to provide feedback on our orthopaedics services. We are sorry you experience a long delay and we appreciate how frustrating this must have been for you. We are looking into your concerns and we have reported your comments back to senior managers in the orthopaedics department. Our PALS service can help if you would like to discuss your concerns further - on 020 7472 6446 or rfh.pals@nhs.net.

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