"lack of communication from LGI"

About: Leeds General Infirmary

(as a relative),

At the end of march my partner was transferred from nuffield hospital to lgi for an operation. No one rang me to explain what was happening, just my partner to say he was going to lgi. I rang nuffield who had no idea where he was and had to ring me back. All I was told was he was on ward 23, I rang lgi to be put through to this ward to see was happening on 3 occasions no one even answered the phone. I finally got through and asked if he was back from theatre and was told they had no idea. I had to get them to go check. When I asked how he was the person on the phone replied no idea he's not my patient and to ring back in ten minutes when shift change had happened. On a separate occasion I also heard some of the nurses talking evening saying he's come over from nuffield and they would get rid of him tmoz

My partner had to go back to lgi at the beginning of this month because still loosing fluid after 2 operations in 2 weeks span, we were told to be there at 10.30 am so I left work and got there on time to be told around 11 that the doctor was in a meeting. They got there at 11.15, it then took half an hour for someone to come and put a dressing on. This person had no idea what they had come to do then 15 minutes later a guy came to take more blood. I said we were waiting for a prescription. They knew nothing and the person who put the plaster on also knew nothing about organising the district nurse.

An hour after seeing the doctor we went to the desk to see what was happening about the prescription and was told he had to ring someone, so we left our mobile number and went for a coffee. After 45 mins no one had rung so we headed back to the ward. On the way we saw the guy who said the prescription was on the ward. No one rang us so we would have still been sat in lounge.

Back at the ward everyone was on a break or lunch no one knew where the prescription was. After 15 mins they found it and we were told to go to brampton wing. We walked for ages and at the end there was no pharmacy. We were told it had been closed for 3 weeks and we had to go to the clarendon wing. I have a walking disability and my partner had surgery last week and we had to walk what felt like miles to eventually find the pharmacy on the clarendon wing. I think the lack of communication between staff members and us was ridiculous. We finally left the hospital at 2pm nearly 3 hours after seeing the doctor. This caused me to have a full day off work without pay as I have no leave left. In my opinion the whole thing was a farce. With the lack of communication and interest we experienced, I would rate this hospital as the worst I have ever been to.

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Responses

Response from Leeds Teaching Hospitals NHS Trust

Dear very annoyed

We are sorry that you feel the care you received was of a poor quality. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong.

Please accept our apologies for the late reply - you may have already contacted our Patient Advice and Liaison Service but if not and you would like to discuss your concerns in person, and confidentially, you can contact the Patient Advice and Liaison Service (P. A. L. S) on 0113 2067168 or email patient. relations@leedsth. nhs. uk If you would like to make a more formal comment, please contact the PALS team also.