"Frustrating"

About: Alexandra Hospital

What could be improved

Follow up of appointments ( information passing between hospital and GP )

length of time between appointments (7 months between appointments is too long )

time in appointment ( felt rushed )

Contact point to chase up information - telephone calls responded to!!

Anything else?

Being seen as an out patient is fine .. but any appointments to get to see the neurology dept are a lengthy wait, I think my first appointment was just over 2 months. The follow up appointment was made for 7 months after that.

I understand diagnosis can not be made that day .. even a week or maybe a month - but 7 months to be called back in to be seen again, certainly felt unfair. After much harassing from my GP, I went back in to see the neurologist in 4 months. I was informed that the brain scan that was taken 4 months previously was clear .. not to panic ..nothing sinister, however as i was the last patient of the day the appointment felt rushed and my concerns / issues went unanswered as I was in with the consultant for less than 10 minutes, I was informed in that time however that I would be referred to another consultant in another department, but in the meantime a change of medicine would be prescribed and that would be forwarded on to my GP, which would be there in approx 10 days.

Although i have tried to follow this up with my GP, I have been advised that they have not received any communication, I have tried to contact the consultants secretary, which goes straight to voicemail every time and none of the 3 messages left (over a 10 day period) have been responded to which more than anything is frustrating.

I understand that there are time constraints, that there are inevitable delays, that all of the NHS staff have to prioritise their workloads ... and that they are doing a difficult but worthy job... I really do ... but a little bit of bedside manner never goes a miss, waiting for a patient to finish their sentence so that there is no jumping to conclusion about how 'I' feel and finally following through on expectations ... if I am told that new medication details will be with my GP in 10 days, or that my case is being referred,or that my calls are to be returned.. I expect these things to be done in good time, not a month later!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alexandra Hospital

We would like to apologise that your experience of the care provided by the neurology service has been so poor. We have had some capacity problems within this service, which have impacted on waiting times, but action has been taken to address these problems and the situation is improving. However, a delay of seven months for a follow-up appointment is extremely unusual We would be grateful if you could contact Kelly Pettifer, Operational Manager, on 01527 503030 extension 42188, with your details so that we can investigate this further. This would also give us the opportunity to feedback your comments regarding the attitude of the doctor at your consultation to the relevant doctor, as this is unacceptable.

  • {{helpful}} of {{total()}} people think this response is helpful