"awful - never again"

About: Northampton General Hospital (Acute)

What I liked

Horrible experience after booking in where everybody waiting can hear you are just left until someone can see you. At least under the old system you saw a triage nurse who would assess how nurgent your case was. My 14v year old daughter was left in agony for 3 hours before being examined in the door to the waiting room, only to be asked why she hadn't been seen yet! Staff were totally overwhelmed by amount of people there and treatment was very poor compared to places like Kettering Hospital.

I've now been told the temporary cast that shouls only stay on for 2 days will ahve to remain for over two weeks as they are too busy! Oh, and apparently I can't ask to take my daughter elsewhere.

What could be improved

Everything

Anything else?

I would only go back here if I was unconsious!

Story from NHS Choices

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Responses

Response from Northampton General Hospital (Acute)

We are very sorry to hear about your poor experience at the minor injuries unit. In order that we can investigate further we need you to give us your contact details please. Would you please get in touch with our Patient Advice and Liaison Service (PALS) at pals@ngh.ngs.uk or 01604 545784. They will be able to discuss this with you and, if necessary, advise you how to make an official complaint.