"unhappy"

About: Glenfield Hospital

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I have recently wrote a letter to the doctor my mum was seeing at the hospital. My mum came into the hospital at the end of Feb 2012. She has lung volume reduction surgery. All seemed to go well. They operated on the one lung. But couple of nights before she was discharged she had a few problems. I believe some problems were with the drain. But then on the 8th of march she was discharged. But she was waiting for over 5 hours in the discharge lounge. She kept asking about how long the transport will be and she was just dismissed. As time got on she was getting pains, again she asked a nurse, she told the nurse she was in pain, but again she was dismissed. She finally got home and went straight to bed. She was in pain, breathless and feeling very tired. Early the next morning i had to call an ambulance and she was rushed into her local hospital. Sadly she passed away early hours on the 10th March 2012. The believed she had an infection and died from respritory failure.

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Responses

Response from Glenfield Hospital

Thank you for raising your concerns and for giving us the opportunity to respond. Firstly, on behalf of Leicester's Hospitals, please accept our sincere condolences for the sad loss of your mother.

With regard to your mum’s experience of the discharge process, we are very sorry that she had the experience that you describe. The discharge process requires several steps and involvement from a number of staff across many disciplines and organisations. We are constantly trying to eliminate delays that are within our control to ensure that the total time spent within the lounge is kept to an absolute minimum and we try to ensure that during their wait patients are made as comfortable as possible and kept informed of progress and any delays. I am very sorry to hear that your mums experience was not as positive as it might have been and your feedback has been shared with the team, who are of course also sorry to hear of your concerns and also for any discomfort or distress caused to your late mum.

We would welcome the opportunity to investigate your concerns further to provide you with a more detailed response, please contact our Patient Information and Liaison Service (PILS) free on 08081 788 337.

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