"My son's recent visit to Medical Day Care"

About: Birmingham Children's Hospital

(as a relative),

My son has had a lot of treatment in different departments at the Hospital which I have always found to be of a very high standard, but Medical Day Care seems to be the exception.

I brought him to this department some 6 years ago for a hearing test under sedation, the delays we experienced with his treatment were terrible. It culminated with me having to discharge my son myself as we were still sitting there at 5:00pm (having been there since 8:00am) waiting for the doctor to give us the all clear to go home.

And again yesterday, we took my son in for another procedure, and things don't appear to have improved, the nurses were very helpful but there was no doctor in the department that day and we waited for almost 3 hours just to get a canula put in.

We ended up being there for over 4 hours for a procedure which should have taken no more than 1½ hours. Again in the end I took my son home before being discharged as we were that fed up.

As I said I commend the hospital as a whole, but this particular department seem to be somewhat lacking.

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Responses

Response from Deputy Head of Nursing, Patient Experience & Participation Lead, Birmingham Children's Hospital NHS Foundation Trust We are preparing to make a change

Dear Jewie,

It is encouraging to hear that your experience of care has mostly been positive and you commend the hospital as a whole, however I am very sorry to hear that your experience within the Medical Day Care has been less so and that having to wait for treatment and the delays in discharge have caused you additional stress, especially since you encountered the same experience some years ago.

Your comments have been forwarded to the Ward Manager and Head of Nursing for the Medical Day Care to read and respond to.

I will post their response on this site, however if you would prefer us to respond directly to you or discuss this in person, or if there is anything further I can help with please do not hesitate to contact me on the number below.

Kind regards,

Janette Vyse, Lead for Patient Experience & Participation

Tel: 0121 333 8619

Response from Deputy Head of Nursing, Patient Experience & Participation Lead, Birmingham Children's Hospital NHS Foundation Trust We are preparing to make a change

Dear Jewie,

Further to the above please see the response from the ward manager;

'I am very sorry it was not a good patient experience.

It is difficult to respond with an accurate reason for the delay without an exact date and time but I am aware we have had a few issues with medical cover over the past few weeks and aware that this has caused rather long delays in treatments and procedures for some patients.

We do not think this is acceptable and in order to address the situation and help reduce delays we are currently working towards a nurse led service where nurses will cannulate and prescribe medication, which should be in place soon.'

Angela Hall,

Ward Manager Day Services.