"An excellent medical team thoroughly sorted out my..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
What I liked
My mother has recently stayed on Ward 4 and Ward 2 for complex medical problems. She was very poorly on admission. During her stay she received the best medical and nursing care avialable together with a kind friendly approach by all the ward staff.
The ward staff were always willing to explain what was going on to my mother and me.
The food was excellent, balanced and nutritious. I believe this helped aid her recovery. She had not been eating prior to admission both times but was encouraged to eat by the nurses and quickly regained her strength whilst looking forward to meal times.
I cannot thank the ward staff and doctors enough for their care and support.
What could be improved
There seemed to be a que of ambulances in A & E waiting with their patients to be seen. This was not a problem for us and the ambulance crew continued to support my mother throughout the wait. However, this did seem to hold them up from getting back on the road. At one time there were 5 ambulance crews and stretchers waiting.
The nurses on Ward 2 were outstanding in the quality of their care and support.