"Excellent Care, Makes me realise there are..."

What I liked

I am writing this letter for the purpose of honoring the exceptional care given.

I wanted to compliment a nurse who treated me in Jan 2012.

Everyone should be like her especially when they are not feeling well and experiencing a pain like I never had in my 63 years.

Everyone was good that evening, but she had heart warming bedside manner and compassion and kindness… something you rarely find these days. Please pass on a “thank you” to her.

I finally got some relief after getting pain relief quickly when I was given a shot.

Again, please thank the nurse for me.

It is a frightening experience to come to an ED in pain and not knowing what will happen. I know the ED sees a lot of trauma and after a while sometimes employees become detached to a patient or don’t want to get close. I understand that. But to see some compassion and bedside manner was so calming to me and I felt cared about.

If you had been there, you would have felt the aura of genuine concern and respect that she exhumed. As I told my family later, “If ever I saw an Angel disguised as a human being, I saw it in the face and eyes of this nurse.” A lady of her caliber and demeanor, I feel, is as important as medical care in itself. She is a credit to your department.

May God bless you All.

What could be improved

Have every nurse taught to treat people as I was treated on that night.