"The Sentinel waiting time needs to be cut down"

About: Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team

(as the patient),

My husband and I would like something done about the length of time it takes to get an appointment at the Royal Eye Infirmary. I always have to chase them, and often have my appointments cancelled by them. The waiting time needs to be cut down.

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Responses

Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC

Thank you for giving feedback at this stage.

We were concerned to read of your experience with regards to cancelled appointments and we would not expect you to have experienced the delays you described at the Royal Eye Infirmary. Sentinel would like to use Patient Opinion to respond and say we are not responsible for the waiting times for clinics within Plymouth Hospitals Trust, but we would like to investigate and take this matter further on your behalf.

If you could provide details of your NHS number by either emailing the information to ply-pct.Sentinel@nhs.net or contacting Neil Parsons (Sentinel's Strategic Manager) on 01752 434908 then we can take this matter to the provider.

We look forward to hearing from you and would like to thank you again for raising our awareness to these corcerns.

Best Wishes,

The Sentinel Team.

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