"The opposite of progress"

About: Furness General Hospital

What could be improved

I asked to be telephoned when a decision had been made whether my 82 year old father was to be kept in or was coming home, despite ringing A&E twice for updates, an hour later my father rang me from home, he had taken a taxi home. I wanted to collect him myself.

Anything else?

The hospital is about to spend money to find out what the public think about areas of service in the A&E department. I would be more than happy for every aspect of A&E to be absolutely dreadful if the waiting times could be reduced dramatically down to, say 1 hour instead of the customary 5 hours or more.

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Response from Furness General Hospital

Thank you for bringing this matter to our attention. Please accept our apologies for the experience you encountered whilst we cared for your father. Your comments will be passed onto the Matron responsible for the Accident and Emergency department at Furness General Hospital. We would like to discuss your experience with you so that it can be further investigated, if you would like to speak to the Matron, you can do so by leaving your details with our Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. They will then pass your details on.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Eric Morton, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

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