"Exceptionally good care by lovely professional..."

About: Furness General Hospital

What I liked

I recently visited Furness General to have my second child, I was booked in for an elective c-section and I could not have had a better experience. I was greeted by kind attentive staff who were positive and informative about what was going on. The midwives, doctors and anaesthetist were very helpful and explained everything clearly and reassured me. The theatre staff were welcoming, professional, friendly and really made me feel at ease at what can be a scary time. They were also very good with my partner in surgery and reassured and explained what was going on to him. Post operative care was excellent, and I really felt important as a patient. The midwives were very helpful and exceptionally caring and reassuring. I cannot recommend Furness General highly enough. Facilities were very good and clean.

What could be improved

The only thing I can think of that could be improved is the food, it wasnt terrible but it wasnt good

Anything else?

I would just like to thank the maternity and theatre staff for giving me a really positive experience and taking very good care of me and my child.

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Responses

Response from Furness General Hospital

Thank you for your highly complimentary comments about our maternity team and for taking the time to let us know of your positive experience. Our maternity, theatre and nursing staff will be very pleased to hear about what you have said and a copy of your comments will be passed onto relevant staff including the director of nursing and head of midwifery, obstetrics and gynaecology.

Thank you too for your feedback about improving food standards. We appreciate the importance of good nutrition in supporting the recovery process, healing and maintenance of health in our patients. We have passed your comments on to our catering team but if you want to discuss this aspect further, you can call 01229 870 870 and ask for our catering manager.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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