"disaster"

About: Moorfields Eye Hospital (City Road)

What I liked

In january I waited 4 hours to be assessed which I consider was unnecesary.

I could not keep the appointment for treatment as I had a severe cold. On cancelling the appointment I was not very impressed with the person taking details.

On the day I was supposed to have treatment I had a phone call from the hospital to say that they were waiting for me. I told the that the appointment was cancelled a week ago They said that nobody had told them. On my next appointment for surgery on a day basis under local, They told me that it had to done in a main theatre in a couple of weeks.

I gave up and told them to forget it.

What could be improved

Get hold of some decent administative staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Moorfields Eye Hospital (City Road)

I'm sorry to hear about the problems you experienced at Moorfields. If you could contact our patient advice and liaison team (PALS) via email to pals@moorfields.nhs.uk or on 020 7566 2324 or 020 7566 2325, they will be able to look into the details of your case and provide a fuller answer. We are always grateful for feedback whether good or bad and try to use this to improve our services in future.