"im sure they do well behind closed doors but from..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

generally quite clear and staff spoke well to patients when we were there. Im sure they do a great job when were not there however a lot we didnt like in the short time we were visiting

What could be improved

dignity - my nan is still in the hospital now and many things i think need improving.

they make her wear a nappy and cant be bothered to take her to the toilet or get a bed pan they just say do it in the nappy...more than likely to save themselves the time and hastle of helping her go. Consequence probably make her incontinent now and not think about when she needs it.

Communication - 5 different nurses came to speak to a patient in the next bed about the same thing - definitely nurses should talk to each other about each patients needs.

when buzzers were rang, nurses took a long time to come and see the patients. When asked for assistance with her toilet we waited 25minutes for someone to come and actually help they kept saying we will go and get someone, and never returned.

one evening not enough meals were orders so many patients didnt have their meals. alternatives were arranged but one nurse 'forgot' to get my nans meal. She is in there for not eating enough and weight loss. this is not acceptable.

Complaints are not investigated. My nan has stomach pains nothing has been done about it.

patients see a doctor for 5 minutes on a mon and thurs. the rest of the time they are left to do nothing. not enough done to help patients recover at all.

I could go on.......

the hospital is too big for staff to genuinely care about patients.

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience of Queen Elizabeth Hospital Birmingham.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We were very concerned to read your comments about the care your relative has received in our hospital. This is certainly not the type of experience we would want anyone to have as a patient under our care. We strive to provide the highest standard of care possible and we are very sorry that we have not achieved this on this occasion.

Your comments have already been forwarded to the Chief Nurse and other relevant senior nursing staff including the Lead Nurse for Dignity. So that we can fully investigate the concerns you have raised please contact the Patient Advice and Liaison Service (PALS) to discuss this further. We will then be able to take action to improve the standard of care provided.

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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