"im sure they do well behind closed doors but from..."
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
What I liked
generally quite clear and staff spoke well to patients when we were there. Im sure they do a great job when were not there however a lot we didnt like in the short time we were visiting
What could be improved
dignity - my nan is still in the hospital now and many things i think need improving.
they make her wear a nappy and cant be bothered to take her to the toilet or get a bed pan they just say do it in the nappy...more than likely to save themselves the time and hastle of helping her go. Consequence probably make her incontinent now and not think about when she needs it.
Communication - 5 different nurses came to speak to a patient in the next bed about the same thing - definitely nurses should talk to each other about each patients needs.
when buzzers were rang, nurses took a long time to come and see the patients. When asked for assistance with her toilet we waited 25minutes for someone to come and actually help they kept saying we will go and get someone, and never returned.
one evening not enough meals were orders so many patients didnt have their meals. alternatives were arranged but one nurse 'forgot' to get my nans meal. She is in there for not eating enough and weight loss. this is not acceptable.
Complaints are not investigated. My nan has stomach pains nothing has been done about it.
patients see a doctor for 5 minutes on a mon and thurs. the rest of the time they are left to do nothing. not enough done to help patients recover at all.
I could go on.......
the hospital is too big for staff to genuinely care about patients.