"Sad"

About: Leicester Royal Infirmary

What I liked

Not a lot

What could be improved

I attended the accident Eye department yesterday, I did not get has far as a Doctor, after 2 and half hours I walked out, people who came in after me were seen and had left.

There seemed to be no procedure, I was not informed of my position in any queue.

So my condition is as it was, I do not know if it is serious or not.

I will visit my Doctor tomorrow who will probaly refer me back to the LRI ! I hope not.

Being 75 and diabetic with an eye problem which had just occured, I thought it was important to have it examined

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your feedback. We've had the opportunity to investigate what you mentioned in your comment. We know that you

arrived in our Eye Emergency Department (EED) and were booked in at 14:58. You were then seen by the triage nurse at 15:22, who told you that you would need to wait to see an Ophthalmologist. Unfortunately our records show that you left EED 142 minutes later without being seen by an Ophthalmologist. The department had 56 patients on the day in question and 51 of those patients were seen and discharged in less than 3 hours.

The process within the EED is that all patients are seen by a nurse or optometrist, some patients are discharged by the Nurse, some require a review by an Ophthalmologist and it is this group who then wait to be seen.

Having looked at our notes we know that 7 other patients arrived in EED after you, some of whom were discharged having seen the Nurse and it may have appeared to you that they were seen in front of you.

Our eye department is an emergency eye department and as such, patients are seen and treated in the order of most clinical need which may not necessarily be in arrival time order.

We are sorry that you had disappointing experience in EED and hope this explanation was helpful.

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