What I liked

My husband took me here following a severe allergic reaction. From arrival at the reception the staff were polite - they could see how unwell I was and told me to sit so that my husband could book me in. They saw me immediately, and as there was no wheelchair available the receptionist herself came and helped me walk to the treatment room. The two nurses who took care of me were polite, listened, and immediately recognised that I needed to go to Medway as I am pregnant and they were unable to provide the necessary care. They arranged an ambulance transfer following a turn for the worse, and I was only there for twenty minutes or so before they arrived to transfer me.

What could be improved


Story from NHS Choices

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Response from Sittingbourne Memorial Hospital

Hello, Thanks for taking the time to tell us about your visit. We're pleased your experience was a positive one. Apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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