"Helpful staff in crisis resolution home treatment team"

About: Lincolnshire Partnership NHS Foundation Trust / Adult mental health

(as a service user),

I was referred to crisis team in Lincoln by my GP, after an acute episode of suicidal thinking and depression.

On first contact the person my partner spoke to was not very clear on how the service worked. After a second phone call to the service, a very understanding lady answered all our questions and concerns.

I have had three visits in four days and have found all the staff to be very understanding and non judgemental. On talking to the staff, I have found them to be very knowledgeable and able to answer any questions I asked them.

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Response from Lincolnshire Partnership NHS Foundation Trust We are preparing to make a change

Head of Acute Care and 24 hour services says:

"Thank you for your feedback. It is extremely valuable for us to hear what you have found helpful and valued from this service.

I note the difference in your experience from the first phone contact and the second call and subsequent visits. Your experience will be shared with the team to form part of their reflective learning and development so we get it right first time, every time and I would like to wish you well with your continued Recovery."