"extremely poor"

About: Northwick Park Hospital

What I liked

My mother who is 92,had a fall and was admitted to A & E at Northwick Park Hospital,on 20th March, I phoned the operator who put me through to the A & E department,30 minutes later,I was still waiting for somebody to answer the telephone. This is a totally unacceptable level of service,their can be no justification for this poor service.

Relatives have the right to expect that their calls,at such a stressful time are answered in a timely manner. Senior management at the hospital need to investigate this,but in reality ,I doubt anybody cares.

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Responses

Response from Northwick Park Hospital

We were sorry to learn that the telephone in the A&E department was not answered in a prompt manner. Your feedback will be passed to the A&E management team so that they can take appropriate action.

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