"First rate clinical care"

About: Royal Free Hospital

What I liked

A & E clinical staff were competent, explained clearly the options, and treated me with consideration and care in spite of being very busy in the early hours of the morning.

What could be improved

The reception area was bleak, the receptionist was unable to indicate the position on the waiting list and was generally uninformative.

Anything else?

A clinician from Plastics took a great deal of care stitching what all thought to be unstitchable, and the wound is doing well.

Story from NHS Choices

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Response from Royal Free Hospital

Thank you very much for your feedback and I'm pleased that you are happy with the care and treatment you received from our teams in A&E and plastics. I am sorry to hear that your experience of reception was less positive. Your feedback will be passed onto the relevant teams in order to help improve our services.

Your feedback is really appreciated and if you would like to provide any further information please get in touch with our Patient Advice and Liaison Service team at rfh.pals@nhs.net

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