"Distressing, and will not be repeated at this..."
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
What I liked
My wife had to be at the surgical admissions lounge by 0700 hrs. The early appointment being necessary because she is a Diabetic. At 0800hrs she had her interview with her surgeon and anaesthist. She was lead to believe that she would go to surgery at about 0900.
At about 1030, having fasted for over 12 hrs. she became very distressed, a sister gave her a damp sponge to wet her lips. After this she started to shake violently.
At 1100 hrs. she was finally taken to the ward where she was prepared for her operation. At this time I went and sat in my car untill 1200 and believing she would be in recovery by this time asked the staff in the admissions lounge to find out for me. They told me that she was fine and content( their words) But hadn't yet been to procedure. She later told me that she finally ( after demanding that she be allowed to go home immediately) went to the theatre some time after 1400 hrs.
I was taken to the recovery room at about 1445 to see her, and she was still distressed. and she couldn,t wait untill we were allowed home. At 1615 we were finally allowed to leave this hospital
after over nine hours. An ordeal bad enough for anyone but far worse for someone who is a diabetisc. Futher more she is still recovering from a recent brain operation. a fact I no to the the hospital was aware of.
What could be improved
Everything, although the junior staff were considerate, but did not have any answers.
I witnessed a sister " Shoo " a kind nurse away, who had asked my wife how she was feeling. Without as much as an excuse me, or any consideration at all .Which just about summed up the whole sorry experience.