"Overall good, trained nurses please think about..."

About: Southmead Hospital

What I liked

Pleasant light and airy ward, I felt my consultants team were very helpful in answering my concerns.

The majority of the staff were exceptionally polite and helpful. Ward and bathrooms were very clean.

What could be improved

1. Leaflet given by physio had incorrectly labelled anatomy ie uterus labelled as bladder

2. Advise given on position for use of toilet, no footstool provided in lavatory.

3. Inconsistent advice from nursing staff about mobilising post op

4. Nurses doing the drug round did not wash their hands between patients. Observed nurse giving IV antibiotics did not wash her hands before or after.

5. Had to ask nurse to wash her hands before giving me an injection. Two patients opposite me had infections nurse giving drugs/injections did not wash her hands after dealing with each patient.

6. Had to raise my bed so that the catheter bag did not touch the floor and then stop staff from lowering it!. Are your staff aware of the risks of infections from this route? No catheter bag frames available.

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Responses

Response from Southmead Hospital

Dear Anonymous

Thank you for taking the time to post your comments about the Gynecology Services at Southmead Hospital. I glad you found your treatment and physical environment and the cleanliness of the ward met the standards we would expect.

The improvements you have detailed are very helpful and these have been shared with the appropriate staff in the Women and Children’s Health Department to allow the necessary changes to be made. In particular action will be taken to address the infection control issues you have raised.

I hope that you make a full and swift recovery from your procedure.

Kind regards – Steve Sykes

Advice and Complaints Manager

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