"My disabled son's trip to A and E"
About: Queen's Hospital, Burton Upon Trent / Accident and emergency Queen's Hospital, Burton Upon Trent Accident and emergency Burton -on- Trent DE13 0RB
Posted by AS mother (as ),
It was absolutely awful. I felt the staff were indifferent to my son's needs. They would not listen to me. They were determined that they were right.
We ended up walking out, my son in terrible distress.
Here are all the things that could be improved:
attitude of staff
inappropriate wating area for disturbed patients
information and communication
lack of privacy
the mental health crisis team
the provison of fizzy drinks machines
the waiting area
understanding of disabilities