"Unprofessional consultant."

About: Tameside General Hospital

What I liked

A and E registration was fast and friendly. Cleanliness was markedly improved since previous visits. I felt in very good hands at this point. I was swiftly moved to the Elective Ward. Nursing staff on the first two days in the ward were excellent, two nurses need special mention for their professionalism, hard work and patient care which were outstanding.

Again cleanliness on the ward was very impressive.

Ice in the water.

Tvs had plenty of channels.

A member of staff in the ultrasound clinic was great as was the consultant radiologist. There are a lot of people working really hard but there are also a lot who aren't.

What could be improved

The A and E consultant was very patronising in his demeanour. But this was the least of my concerns, my main one being that they lied to me twice. Once when they said they had not contacted another hospital for my notes ( they had because I had spoken to this hospital) and secondly when he denied that he said my symptoms were linked to an ongoing issue. I was initially told that my care would be transferred from another hosipital to him.Two days

later when I asked if he had spoken to the hospital to arrange my transfer of care he said that he had not said that they were related and had always been two seperate issues. This was witnessed by another patient and I subsequently managed to speak to the Junior doctor who was with him who confirmed that the consultant had indeed lied to me and went so far as to apologise. The consultant also implied that my pain was imaginary and that I should stop taking painkillers. He implied that the scans booked would not show anything because my blood tests were clear and that I 'did not need an operation'. How would he know what my condition was without scans? Subsequently an ultra sound scan revealed obstructed kidneys which are very painful.

Communication btw drs and nursing staff was very weak. This exasperated ward staff.

Nursing care on the third night of my stay was awful. A grumpy nurse with no motivation to work, did not know her name as she had no name badge, was arugumentative and rude. She would not give out medication as prescribed despite another patient being in a great deal of pain. This delay was not due an increase in patients, there were actually fewer than the previous day. Even the ancillary staff were grumpy. It took 25 mins for them to answer a patient call bell.

Food was appalling. Virtually no choice from day to day. Ridiculous meal planning e.g. Gravy as an accompaniment to mains of stir fry and rice, or cauliflower cheese with a side of cauliflower as the veg!

Anything else?

I gave Tamesdie a second chance after many poor experiences for myself and my family over the years as I was rushed in as a medical emergency. Again I have no confidence in Tameside Hospital I do not believe they are capable of meeting patient care needs. I will return to travelling to MRI, St Mary's and elsewhere where I know I will get consistent high quality care and not be lied to.

I also believe that a great deal of money is being wasted my visit could have been dealt with during an overnight stay. Four days later I still did not have a full diagnosis or care plan. For two of these four days I did not see a consultant or had any news on progress of my case. This was the same for other people on the ward.

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Responses

Response from Philip Dylak, Director of Nursing, Tameside Hospital Foundation Trust

Thank you for posting these comments whilst I am pleased to note your positive comments about Radiology, A&E and the Elective ward, which I will pass on to the staff involved. I was concerned to read your more negative comments. I have asked the Lead Consultant in A&E to discuss these comments with his colleagues. If you would like me to investigate your specific issues, I will need your name and the date you attended hospital. Please email on philip.dylak@tgh.nhs.uk

Kind regards

Philip Dylak

DIRECTOR OF NURSING

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk

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Response from Tameside General Hospital

Thank you for posting these comments whilst I am pleased to note your positive comments about Radiology, A&E and the Elective ward, which I will pass on to the staff involved. I was concerned to read your more negative comments. I have asked the Lead Consultant in A&E to discuss these comments with his colleagues. If you would like me to investigate your specific issues, I will need your name and the date you attended hospital. Please email on philip.dylak@tgh.nhs.uk

Kind regards

Philip Dylak

DIRECTOR OF NURSING

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful