"efficient, but not great"

About: Bridgwater Hospital

What could be improved

staff introducing themselves to patients would be nice..... and not being made to feel like I was a major inconvenience.

Anything else?

to look into the process that allows people to be seen that are not on the computer system, after all I am entitled to NHS care anywhere in the country

Story from NHS Choices

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Responses

Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Head of MIU Services responds:

We are very sorry that you felt you were an inconvenience and this is of course is not the case – we are there to help everyone.

We do have to check details or put people onto the computer if they have come from away but this in no way changes how someone is treated on their visit.

If you would like us to look further into your concerns please contact Karen at the Patient Advice and Liaison Service, on Telephone No. 01278 432022, or email to pals@sompar.nhs.uk with more details’.

With kind regards

Janet Thomas

Head of MIU

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