"room for improvement"

About: University Hospital Of North Durham

Anything else?

Ive just been to visit my fionce on ward 13, he got his appendix removed yesterday and i must say the consultant and most of the team were fantastic. But last night he tells me he was kept awake by staff at 2am screeching and laughing out loud, he was exausted after his op and this was the last thing he needed. He buzzed for help to get out of bed and they told him they cant help he'd just have to roll out - all he wanted was a hand to sit up! Then tonight when i visited i took his dirty blood stained nighty to a nurse who gave me a dirty look. When you leave someone you love in ano environment there not used to it would be nice to feel comfort that he was being well looked after and coming across a snob like that is not very comforting at all. The healthcare assistants were excellent that i met and made sure i felt welcome but some peoples attitude could do with dramatic improvement, ive been worried enough as it is without all that. Thankyou to all the helpful staff that have helped through out his care

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Responses

Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your fiance's recent admission to Ward 13 at University Hospital of North Durham.

Whilst I am pleased to note that he is happy with the care he has received from the consultant and his team, I am very sorry to hear of his experience post surgery.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. Please note that we would need consent from your fiance to discuss details of his care with you.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774