"total lack of care about patients well being"

About: Cannock Chase Hospital

What I liked

nothing

What could be improved

everything

Anything else?

i escorted my elderly sister for an MRI scan

although i was not present during the scan (in waiting room)

from seeing my sister after the scan who was very distressed and to me in a state of shock (shaking and cold) and in discussion with her the lack of care by the staff on duty in my opinion left a lot to be desired

lack of information on proceedure (apart from introductory letter)

lack of interest in care of patient during and after proceedure

no sympathy or encouragement to eliviate aprehension about proceedure

Story from NHS Choices

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

We are sorry to hear that your sister had a bad experience when she attended for her MRI scan at Cannock hospital. Thank you for taking the time to provide this feedback.

The MRI service is provided by a private company and I have discussed your concerns with the manager of the service who assures me that she will discuss your concerns with her staff to ensure improvements.

Kind Regards