"Dreadful"

About: Manchester Royal Eye Hospital

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This comment is about my mothers experience whilst at this hospital. She is 84yrs old, already blind in one eye, and has to wait at least 2 hrs before seing a consultant/doctor everytime. The nursing staff are always snotty to her, making her feel worthless. I was appalled when she told me, as my mother never likes to complain. I shall be attending with her next time to assess everything. Our elderly should not be treated or left in this way, considering the Patients Charter states max 30mins waiting time!!!

The State of our NHS today!!!

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Responses

Response from Manchester Royal Eye Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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