"very concerned currently ..."

What could be improved

My mother-in-law is currently in the hospital following major surgery. My husband is with her - thank god.We cannot get any direct information from the consultant who did the surgery - not via his team. The staff have communication difficulties and she feels they are not responding to her well. The hospital feel too busy and under-staffed and communication is a very big problem. We are middle class graduates and know how to ask a question - so we know it's not us! I am literally quite frightened for her, having read some of these comments, and seen previous inspection reports.