"Wonderful helpful staff - professional, optimistic..."

About: University Hospital Of North Durham

What I liked

Wonderful helpful staff, clean rooms, good access to the ward,

Anything else?

I visited the hospital (or was actually rushed to ) over the period of 4 days and I had a chance to deal with the staff members working on all the different shifts. Every single one of them- doctors and nurses were fantastic, they treated me with dignity and made sure I was as comfortable as I could be despite of horrible circumstances - going through a miscarriage.

After my missed miscarriage was confirmed through an emergency scan (once again arranged despite the technician being very busy) I was given 3 options which were explained to me in depth discussing both advantages and the risks.

When I was rushed to hospital due to horrible pain over 4 hours before my appointment I was treated immediately and given different types of pain relief. The nurses kept checking on me regularly making sure I had everything I needed. My husband was present with me most of the time and when he had to leave for a few hours the nurses made sure I was ok.

Before going to this hospital I read some negative comments and was slightly worried - well there was no need.

The staff made my experience much less painful which I am extremely grateful for.

Hopefully my next pregnancy will go smoothly and my baby will be delivered there safely

Story from NHS Choices

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Response from University Hospital Of North Durham

Dear Anna,

Thank you for providing feedback on your recent admission to Gynaecology at University Hospital of North Durham.

I was very sorry to read of the reason for your admission but am pleased to hear that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774