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Not an episode I want to repeat again

Story from nhs.uk

"Not an episode I want to repeat again"

About: Bradford Royal Infirmary

What I liked

The surgeon and theatre staff were lovely

What could be improved

My after care could have been a great deal better .. It couldn't of been worse really .. I wasn't looked after at all

Anything else?

Nursing staff did no aftercare with patients

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Responses

Response from Bradford Royal Infirmary 7 years ago
Bradford Royal Infirmary

Submitted on 02/11/2016 at 12:11
Published on nhs.uk on 03/11/2016 at 01:31

Hello, I am really sorry you did not get a response to this at the time. We think this was because of a technical problem with the site which meant some posts were not feeding through to us. We have only just become aware of this and are working with NHS Choices to put it right. I am pleased you found the staff in theatres and the surgeon kind and caring, as we would expect.

I am sorry however that you did not have as good an experience afterwards.

So much time has passed that it is difficult to do anything now, but please be assured we are working hard to make sure all our patients get the best possible care.

If you have any concerns in the future please don't hesitate to ask to speak to a senior member of the ward staff, or the Matron, or contact our Patient Experience Manager on 01274 364810, so we can investigate and take any action necessary. Thank you for your feedback and apologies again for the delay.

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