"Neglect"

About: Aberdeen Maternity Hospital / Obstetrics (Maternity care) Peterhead Community Hospital / Maternity

(as the patient),

I safely delivered my baby in Peterhead Community Hospital Maternity where all staff were wonderful.

Unfortunately the placenta would not come away and I had to be transferred to Aberdeen Maternity. I ended up in theatre to have it removed after having an epidural. When I was returned to the ward my mother (who had been with me throughout) went home to get a few hours sleep and change of clothes.

My baby was placed out of my reach and left to cry. I could not reach her as I'd had an epidural. A nurse came in and ignored my plea for help and left my baby crying. Another nurse came in later, saw me crying and moved my baby so that I could reach her.

The first nurse came back in, went into my case (without asking me if it was ok), got out deodorant and a pack of wet wipes, threw them on the bed and said "you are going to need to use these" and walked out.

When my mother returned several hours later, I had not been washed or even offered a bowl to wash after having my baby. My mother had to wash me. What sort of treament is that?

I couldn't wait to get out of there and hope that I never have to go back when I increase my family.

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Responses

Response from Anne Marie Walsh, Clinical Quality Facilitator, Quality, Governance and Risk Unit, NHS Grampian

I can see you shared your experience on Patient Opinion some time ago. I am sorry that your experience was not a positive one. I can see you, your baby and your family members were having a distressing and frustrating time with your health care. I hope that you and your baby are well and flourishing.

We have only recently started working with Patient Opinion so please accept our apologies in not getting back to you at the time. If you have any further feedback about the experience you desciribed please get in touch.

We are keen to listen to stories of patients and carers and, going forward, we plan to respond quickly to all stories we are alerted to from now on.

Best wishes

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