"How do you say "thank you" and mean it?"

About: Wythenshawe Hospital / Trauma and orthopaedics

(as the patient),

I was admitted to Wythenshawe Hospital early last year, My heel had become necrotic due to failure of the blood supply to my left heel, I spent time on Ward A1, then moved to A2, Plastic Surgery, under the care of Miss Lees, she operated on me and I was informed in detail of every developmentl,( the good and the bad).and removed the gangrene which had developed.

The entire staff on A2 were terrific with their care and attention to me. I felt I was treated with respect and compassion, being reassured always by Miss Lees and her staff, as amputation of my leg was more than possible. After a few weeks I moved to ward A3,(vascular) I again received excellent treatment under the care of Mr Goshe, the nursing staff were fantastic with good humour and care ,always helpful, and always overworked, again I was in there for a few weeks, and returned to A2 Plastic surgery for another few weeks, with further operations.

I continued to have the same attention every minute of every day.I was discharged after twelve weeks.and have continued to have the close supervision of Miss Lees and Sister Byford and her staff on Problem Wounds. My leg is healing well. I will always be indebted to Miss Lees for her reassurance and expertise at times when my spirits were low. I had no previous experience of hospital, I am amazed at the skill and dedication of the staff on Wards A2 and A3, and of the Consultants Miss Lees and Mr Goshe, my care has been wonderful .

I have the greatest admiration of the hospital and the NHS. It is quite obvious, the expenditure cuts are taking the toll,with short staffing, but the dedication of the staff is outstanding, I witnessed it on many occasions, their breaks were forfeighted and they stayed after finishing time to complete paper work, but never to the detriment of the patients.

How do you say "Thank you" and mean it ??

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