"This is the first time I received such cold..."

About: Torbay Hospital

What could be improved

The doctor /patient relationship of this person who treated me could be improved. She kept hectoring me to keep my eyelid open while shining an intense light into my eye. She became impatient and was clearly irritable, asking if I was deaf if I couldn't hear what she was saying. She was less than gracious and it wasn't a pleasant experience to be treated by her.

Story from NHS Choices

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Responses

Response from Torbay Hospital

Thank you for taking the time to comment. We are sorry if your care fell below the high standards we set for all our services. We do try to learn from any negative experiences and would therefore appreciate if you could contact our Patient Advice and Liaison Service (PALS) who would be more than happy to discuss and look into the concerns you have raised here. Please contact PALS on 01803 655838, email pals.sdhc@nhs.net or write to Patient Advice and Liaison Service, Hengrave House, Torbay Hospital, Torquay, TQ2 7AA. For further information please visit tinyurl.com/d6yb287.

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