"Recent elective surgery at the Golden Jubilee"

About: Golden Jubilee National Hospital / General Surgery

(as the patient),

Excellent care .Hospital well staffed and clean .Prior to the operation , the surgeon and anaesthetist introduced themselves to me and explained what was to happen .All staff that I met were motivated and helpful .The equipment was modern .

I stayed in the attached hotel the night before the operation .The hotel is lovely .

One minor improvement could be made to the administrative handling pre-op . I had been telephoned to see if I was happy to have the operation at the Golden Jubilee . I later received a leaflet about how to get to this hospital . It would be useful if a covering letter was attached to say that the appointment would be sent out at a later date .

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Responses

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Dear Suzy

We appreciate you taking the time to tell us about your experience of the Golden Jubilee National Hospital. It is always good to hear positive patient stories.

Thank you also for your suggestion about the information sent out to patients – our Booking Office are looking into your great suggestion.

Best wishes for your recovery.

Regards

Christine

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