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Eye Clinic @ Rotherham General Hospital

Posted By Alfiedog

"Eye Clinic @ Rotherham General Hospital"

About: Rotherham Hospital / Ophthalmology

(as the patient),

I was sent to the eye clinic due a bad eye infection. I was called through to a small room for a brief eye examination with an auxiliary. The auxiliary was asking me questions when a doctor walked in (the door was open) and started talking to the auxiliary. How rude just to walk straight in not say excuse me or anything.

If the consultant wanted to ask if he could leave a trainee doctor with her then surely there is a more polite way to do it.

I just found this very disrespectful and rude!

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 12 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 07/03/2012 at 12:21
Published on Care Opinion at 15:30

Dear Alfiedog,

Thank you for your posting on Patient Opinion. We very much appreciate patient feedback and are concerned to learn of your experience in our Eye Clinic around the behaviour of a doctor, which is clearly unacceptable and for which we apologise. In order for us to best address the issues you have raised, we would really value you making direct contact with us via our Patients Services on either complaints@rothgen.nhs.uk or 01709 424461, who I am sure will be able to help you.

With best wishes,

Grace

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