"Harsh treatment considering I tried to contact the..."

Anything else?

I'm an insulin dependent diabetic & have been for 28 years (since childhood). The doctors & nurses have always been brilliant but in January I had an appointment but was unable to attend, I was given the extension number for the Diabetic Centre & was greeted with a pre recorded message telling me that there was noone available & then got cut off. I keep trying to contact them but to no avail. When I eventually got through on the next working day I was told that I'd been discharged because I missed my appointment & would have to go to my GP to be re-referred. This was the first time I'd missed an appointment in 28 years - how ridiculous is that? This will now result in more appointments for the same thing which is not always easy when you're in full time work.