"Luckily my allergic reaction wasn't fatal this..."

About: Bradford Royal Infirmary

What I liked

I attended BRI accident and emergency following a severe allergic reaction which made me have difficulties breathing, I was brought in by ambulance.

I was seen by triage within 5 minutes but was then sitting in the waiting room, struggling to breathe for 4 hours!! when my partner eventually arrived he questioned how long it would be before I got seen by a doctor, they told him I had been discharged as I didn't respond to my name being called. (I didn't hear my name being called, I was too busy concentrating on my breathing pattern as advised by the paramedic)

They asked about allergies but did not give me a red wrist band

What could be improved

They could have looked for me...

Anything else?

very disappointed.

Story from NHS Choices

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Responses

Response from Bradford Royal Infirmary

Hello, I am really sorry you did not get a response to this at the time. We think this was because of a technical problem with the site which meant some posts were not feeding through to us. We have only just become aware of this and are working with NHS Choices to put it right. I am really sorry you did not have a good experience in A&E, this is not what we want for our patients.

So much time has passed that it is difficult to do anything now, but please be assured we are working hard to make sure all our patients get the best possible care.

We are constantly working to make improvements, and you may be interested to know that since the time of your post we have put the red wrist band system in place and have made staff aware that they need to try to find a patient if they do not respond to their name being called.

If you have any concerns in the future please don't hesitate to ask to speak to a senior member of the ward or department staff, or the Matron, or contact our Patient Experience Manager on 01274 364810, so we can investigate and take any action necessary.

With regard to your allergies, if you are not provided with the red wrist band please do tell the nurse caring for you that you think you should have one. Thank you for your feedback and apologies again for the delay.

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