"My daughter wanted to stay and "play with the doctor""

About: NHS Direct NHS Trust The Royal London Hospital / Accident and emergency

(as a relative),

Last night, a picture in a heavy wooden frame fell off the wall and hit my daughter in the forehead, giving her a cut.

We called NHS Direct and the very helpful person gave us good advice on attending the A&E at Royal London. Once inside the A&E, we were efficiently processed and directed to a very good paediatric A&E waiting area, where we were promptly evaluated by a nurse.

We then waited briefly in a clean, cheerful, well-appointed waiting room with good toys and books and a video, until a really caring doctor saw us and efficiently and patiently assessed my daughter (who is four) and gave her glue stitches. The doctor patiently listened to my questions and gave us helpful info-sheets for both the stitches and the head injury.

My daughter wanted to stay at the hospital and "play with the doctor" and the toys after we were through. Today she is good as gold, and very proud of her "Harry Potter scar".

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Response from Caron Brittain, National Clinical Governance Manager, NHS Direct

It is good to hear that the advice provided by NHS Direct proved useful and that your daughter had her cut dealt with quickly at the hospital.

I would love to be able to pass your thanks onto the Nurse Advisor you spoke to. If you agree to this please could you get in touch with us via the ‘contact us’ page on our website (www.nhsdirect.nhs.uk/About/ContactUs) to give us your details, so we can provide this feedback directly to the staff you spoke with.

Many thanks for taking the time to tell us of your experience.

Kind regards

Caron Brittain

National Clinical Governance Manager

NHS Direct

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