"Rubbish"

About: Cannock Chase Hospital

What I liked

I took my 10 year old daughter to see a consultant here and she was confirmed as having aloecia areata, the consultant was not very helpful at all. All she said was yes its alopecia and we don't need to see your daughter again. Now my daughter has lost I would say nearly 50% of her hair and after looking on the internet she should be entitled to a wig, but there was no mention of any wigs, counselling, information on the condition or any information on support groups that may help her, all the consultant said was to get the remaining hair cut. So I since been back to see my GP who has now referred her to Birmingham Childrens Hospital hopefully they will be more sympathetic and care about how she is feeling.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Thank you for taking the time to make this posting. I am sorry to hear that you were dissatisfied when accessing this service recently. I apologise for the fact that your experience was poor. We really try hard to improve our services based on the comments we receive from our patients. I have shared your concerns with the dermatology team who take all comments from patients seriously, and discuss as a team the content of each individual concern or recommendation. This provides them with options to evaluate their services and implement changes where appropriate.

For the condition of alopecia areata, there is no one specific treatment, or treatments which would alleviate this condition. However, a range of treatments may prove to be of some value. These would include topical steroids and steroid injections. Successive outcomes will vary for individual patient. However, in most cases the condition can resolve spontaneously after an interval of time. I have asked the team to ensure that they provide information leaflets for future patients to support verbal explanations.

The Dermatology service would not usually recommend a wig for paediatric patients with alopecia areata, as these have proven unpopular with other children in the past. Unfortunately the Dermatology service does not have a counselling service available as an optional part of the care pathway for patients in the Trust.

If you wish to discuss your experience further please do not hesitate to contact me on 01785 887693 and I will put you in touch with the dermatology service manager.

Kind Regards