"Major problems with the telephone service"
About: Frenchay Hospital Frenchay Hospital Bristol BS16 1JE
Posted by Anonymous
What could be improved
I had really bad problems getting into contact with the hospital. I tried phoning for over two hours continually in order to check on the welfare of my flatmate who I am sole carer for, and could not get through to the ward.
Perhaps some sort of call waiting queue service would help? It is very confusing as it is hard to tell if the call is even getting through, despite checking the number twice with the switchboard and trying on two different phones. The ward number on the website also differed from the number I was given.
In the end I decided to go to the hospital and enquire in person as it was the only way I chould check if she was OK.