"Helpful and reassuring care from NHS Direct"

About: NHS Direct NHS Trust

(as the patient),

I recently had the need to call NHS Direct a couple of weeks ago. First of all at about 11.30pm on a Sunday evening and subsequently at about 3.30am the following morning.

All I can say is that the two nurses I spoke with were without exception, helpful, patient, personable, knowledgable and constantly reassuring. They correctly identified that I had a serious infection in my arm and kept me calm and made me able to get through the night.

All I can say is Thank You NHS Direct. An amazing service.

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Responses

Response from David Foord, Head of Clinical Governance, NHS Direct

That is good to hear positive feedback, thank you for letting us know and I hope your arm is on the mend.

I would love to be able to pass this on directly to the nurses who you spoke to. I would therefore be grateful if you could get in touch via the contact us page on our website (www.nhsdirect.nhs.uk/About/ContactUs) to give us your details, so we can provide this feedback directly to the staff you spoke with.

Thank you again,

David Foord

Associate Director of Clinical Governance

NHS Direct

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